Shipping policy
Shipping Policy
Effective date: November 6, 2026
Slovenská verzia: obchodné podmienky v slovenčine
This Shipping Policy explains how and when orders are processed, shipped, and delivered. It applies to all purchases made through our online store.
1. Processing Times
Orders are usually processed and handed to the carrier within 1 - 3 business days after payment. Made-to-order items show their own production time on the product page, and that time applies instead.
If we can't ship your order within the stated time, we'll email you before that time runs out with a new expected shipping date. You can then either agree to wait or cancel the order for a full refund. If the new date is no more than 30 days later and you don't reply, we'll treat that as OK to wait. Either way, you can still cancel for a full refund at any time before the order ships. For any longer or further delay, we'll only keep your order if you confirm you want to wait. Refunds for canceled orders are issued within 7 business days to your original payment method.
In any case, we deliver no later than 30 days from the order confirmation unless we agree otherwise with you (see our Terms of Service, Section 6).
2. Shipping Methods and Costs
Orders are shipped with Spring GDS (delivered by its partners, for example PostNL, Correos or the national postal operator in your country), Packeta or DPD, depending on the destination and the shipping option you choose at checkout. Shipping costs are calculated at checkout based on weight, size, and destination. All available shipping options and prices are displayed before payment.
3. Delivery Times (after dispatch)
- Slovakia (Domestic): 1 - 2 business days
- Czechia, Germany, Italy, Poland: 3 - 5 business days
- Austria, Bulgaria: 4 - 7 business days
- France & Other EU countries: 5 - 8 business days
- United States & Non-EU countries: 10 - 15 business days
Please note: these times are estimates. Delays may occur due to customs clearance, carrier delays, strikes, or other circumstances outside our control. Your rights if delivery takes longer than 30 days are described in Section 6 of our Terms of Service.
4. Customs, Duties and Taxes (Orders outside the EU)
Orders shipped within the EU have no customs or import charges, and EU VAT is already included in our prices. This does not apply to EU territories outside the EU VAT area (for example the Canary Islands, Ceuta, Melilla, the French overseas departments and Åland): there, local import taxes and handling fees may be charged on delivery, as described below for countries outside the EU.
- United States: import duties and taxes are calculated and shown at checkout, and you pay them together with your order. There is nothing extra to pay when the package arrives.
- All other countries outside the EU (including the United Kingdom, Switzerland, Norway, Canada and Australia): import duties, import VAT or GST and handling fees are not included in our prices or shipping costs. They may be charged by the carrier or the customs authority on delivery under the rules of your country. We can't predict the exact amount, so if you'd like an estimate, please check with your local customs office before ordering.
We always declare the true value and contents of your parcel. We can't mark orders as "gifts" or under-declare them.
Customs processing can add time we can't control. If customs seizes or returns a parcel because of something on our side (for example missing paperwork from us), we'll refund or replace your order in full. If you refuse a parcel because of import charges, or it is returned because the product isn't allowed in your country despite the information on our site, we treat this as a withdrawal: once the parcel is back with us, we refund the price of the goods and the original standard shipping costs, minus the return shipping costs and any return charges the carrier or customs billed us.
5. Risk of Loss and Title
Risk of loss or damage and ownership of the products pass to you when you, or a person you named (other than the carrier), take physical possession of the order. Please inspect your package upon delivery and let us know as soon as possible, ideally within 48 hours, if items are missing or damaged. This helps us claim the damage from the carrier quickly and does not affect your statutory rights (see our Return, Refund and Complaints Policy).
6. Live Insects, Protected Species and Wildlife Import Rules
Live eggs, larvae and pupae ship only within the European Union. We sell them only seasonally. We don't ship live stages to the United States, Canada, Australia, the United Kingdom or any other country outside the EU, because importing them there requires permits or is not allowed at all. If an order like that slips through anyway, we will cancel it and refund you in full.
We ship live material only when the weather and season allow safe transport, and usually early in the week so parcels do not sit in a depot over the weekend. If it is too hot or too cold, we may delay dispatch and will let you know by email. Please make sure someone can receive the parcel and open it promptly. If live material arrives dead or damaged, see "Live arrival" in Section 4 of our Return, Refund and Complaints Policy.
Even within the EU, some countries or regions have their own rules on keeping non-native species. Please never release livestock into the wild, and check your local rules before you order. If you're not sure, just write to us before ordering and we'll help you figure it out.
Protected species (CITES): we currently don't offer any species listed under CITES or the EU Wildlife Trade Regulations. All our specimens come from legal sources, and we keep records of where they come from. If we ever offer a protected species, it will come with the documents the law requires, and it may be available for delivery within the EU only, because export outside the EU needs a CITES permit.
Dried specimens outside the EU: dried specimens, tools and other products ship worldwide, except to countries where they are prohibited. Dried insects are treated as wildlife products by customs in some countries. In the United States, for example, wildlife imports must be declared to the U.S. Fish and Wildlife Service and enter through a designated port, which can add a few days to delivery. If you live outside the EU, you are responsible for any import permits your country requires for wildlife products. We describe every parcel accurately (scientific names, quantity, origin), and we'll provide the documents and information we are obliged to give, plus anything else your customs office reasonably asks for. If you buy specimens for resale, or you're not sure what applies in your country, please contact us before ordering.
7. Tracking
Most shipments include a tracking number. You will receive tracking details by email once your order has been dispatched.
8. Packaging and Recycling (Germany)
Our packaging for Germany is registered in the German packaging register LUCID (registration number DE1866946093161) and licensed with a dual system (Duales System). Please dispose of it free of charge in the usual collection: cardboard and paper in the paper bin, plastic parts such as bubble wrap in the yellow bin or yellow bag (Gelbe Tonne / Gelber Sack).
9. Contact
EntomoBoxes is owned and operated by:
Nymphalis s. r. o.
Ulica Veterná 8508/45, 917 01 Trnava, Slovakia
Company ID (IČO): 56 689 331
VAT ID (IČ DPH): SK2122390292
Email: info@entomoboxes.com
Phone: +421 947 950 865
