Terms of service

Terms of Service

Effective date: November 7, 2026

Slovenská verzia: obchodné podmienky v slovenčine

Welcome to EntomoBoxes! The terms "we", "us" and "our" refer to EntomoBoxes, operated by Nymphalis s. r. o. We operate this online store and website, including all related information, content, features, tools, products and services (the "Services").

These Terms of Service (the "Terms") apply when you buy from our store. How we handle your personal data is explained in our Privacy Policy. Our full business details are provided in Section 16 - Contact Information.

Section 1 - Access and Account

By placing an order, you confirm that you are at least the age of majority in your country of residence, or that you have obtained the consent of a parent or guardian.

You are responsible for ensuring that all information you provide is correct, current and complete. You are also responsible for maintaining the confidentiality of your account credentials and for activity under your account that you authorize or that results from not keeping your login details safe.

Section 2 - Our Products

We make every effort to describe and display products accurately. However, slight variations may occur (for example, due to device screen settings). Descriptions and prices of products may change, but changes never affect orders you have already placed. We may limit delivery of some products to certain countries or regions (for example live material to the EU), subject to applicable law.

Live material: live eggs, larvae and pupae are sold only seasonally and shipped only within the European Union. They are not covered by the 30-day right of withdrawal (see Section 7), but they are covered by the legal guarantee, including our rule for live material that arrives dead (see our Return, Refund and Complaints Policy, Section 4).

Protected species and legal origin: all our specimens come from legal sources, such as captive breeding or legal imports, and we keep records of where they come from. If we ever offer a species protected under CITES or the EU Wildlife Trade Regulations, we will only do so with the documents the law requires, and we will include them with your order where they have to travel with the specimen. If you live outside the EU, you are responsible for any import permits your country requires for wildlife products, and we will provide the documents and information we are obliged to give. Details are in Section 6 of our Shipping Policy.

Section 3 - Orders

How ordering works: add products to your cart, go to checkout, enter your contact, delivery and payment details, and review the order summary. You can correct any details or go back to the cart at any time before you pay. Clicking the payment button places an order with an obligation to pay. Placing an order is an offer to purchase. A binding contract is formed once you receive our order confirmation email, which also includes these Terms and our Return, Refund and Complaints Policy as PDF files. We store your order, and you can see it in your order confirmation email and, if you have one, in your customer account. Contracts can be concluded in English, German, French, Spanish, Italian and Slovak.

Orders are subject to product availability and payment clearance. If you change your mind before your order ships, contact us and we will cancel it. After shipping, your right of withdrawal applies (see Section 7).

Section 4 - Prices and Billing

All prices shown in our store are final consumer prices and include VAT where applicable. Shipping costs are shown at checkout before you pay.

For deliveries within the European Union (except territories outside the EU VAT area, such as the Canary Islands or the French overseas departments), no customs duties apply. For orders to the United States, import duties and taxes are calculated and paid at checkout, so there is nothing extra to pay on delivery. For all other destinations outside the EU, import duties, taxes and fees are not included in our prices or shipping costs, and they may be charged by the carrier or customs authority on delivery under local rules. Details are in Section 4 of our Shipping Policy.

You agree to provide accurate billing and payment information. By submitting payment details, you confirm that you are authorized to use the chosen payment method.

Section 5 - Newsletter Discount, Free Guides and Gift Cards

WELCOME10: when you sign up for our newsletter, you get the code WELCOME10 for 10% off all products in our store (discounts can't be applied to shipping costs or gift cards). The code can be used once per customer, cannot be combined with other discounts, has no minimum order value, has no cash value and does not expire. You can unsubscribe from the newsletter at any time and still use a code you already received. We may end this offer for future sign-ups at any time; codes already sent stay valid.

Free PDF guides: our free pinning guides are sent to you by email after you sign up for the newsletter. Since the guide is delivered right away and you do not pay for it, there is no right of withdrawal once we have sent it. If a guide does not open or is incomplete, just let us know and we will send you a working copy.

Paid PDF guides: paid PDF guides can be withdrawn from within 30 days like any other product. You don't need to send anything back.

Gift cards: gift cards are sent by email and can be used for any purchase in our store, including shipping costs. They do not expire and have no fees. A gift card can be used for several orders until its balance runs out. It cannot be exchanged for cash, except where the law requires it. You can return an unused gift card within 30 days of purchase for a full refund. Please keep the gift card code safe; we cannot replace a code that was used by someone else.

Section 6 - Shipping and Delivery

Unless a longer time is stated on the product page, we ship your order within the time given in our Shipping Policy, and in any case deliver it within 30 days of the order confirmation. If we can't ship on time, we'll contact you and you can choose to wait or cancel for a full refund, as described in our Shipping Policy.

Delivery times shown in our store are estimates. If your order does not arrive within 30 days, or within the delivery time we agreed with you, contact us. You may set a reasonable additional period for delivery, and if the goods still do not arrive, you can cancel the order and we will refund everything you paid without undue delay. We are responsible for the goods until they are delivered to you; the risk of loss or damage and ownership pass to you once you, or a person you named (other than the carrier), take physical possession of the goods.

Section 7 - Right of Withdrawal (30 days, all customers)

As a consumer, you can withdraw from your purchase within 30 days after receiving the goods, without giving any reason. This is longer than the 14 days required by EU law. We offer this right to customers in the EU and outside the EU alike. To exercise it, use the "Withdraw from contract here" link in the footer of every page of our store (entomoboxes.com/pages/withdraw-from-contract), no login needed, or send us any other clear statement, for example by email to info@entomoboxes.com. If you use the online function, we will immediately email you an acknowledgement of receipt with its content and the date and time of submission. A model withdrawal form is included as Appendix A of our Return, Refund and Complaints Policy. You may use it, but you don't have to.

The right of withdrawal does not apply to live biological material (live eggs, larvae and pupae, which deteriorate rapidly), to goods made to your specifications, and to free digital guides once sent.

If you withdraw, we will refund all payments received from you, including the original standard delivery costs, without undue delay and no later than 14 days from the day we receive your withdrawal notice. We may withhold the refund until we have received the goods back or you have provided proof of sending them. You bear the direct cost of returning the goods. Full details are in our Return, Refund and Complaints Policy.

Section 8 - Legal Guarantee

All products are covered by the legal guarantee of conformity under Directive (EU) 2019/771 and Slovak law (Civil Code and Act No. 108/2024 Coll. on consumer protection). We are responsible for defects that exist at delivery and become apparent within 24 months. You are entitled to free repair or replacement, and if that is not possible or does not solve the problem, to a price reduction or a full refund. Complaints are handled within 30 days, unless an objective reason outside our control justifies a longer time. How to file a complaint, and what applies to customers in the UK, Australia and other countries outside the EU, is described in our Return, Refund and Complaints Policy, which also serves as our complaints procedure.

Section 9 - Customer Reviews

Product reviews in our store are collected and displayed through Judge.me. After your order is delivered, we send you one email asking for a review, with an unsubscribe link in each email. Leaving a review is completely optional.

Review invitations are sent only to customers who placed an order, and each invitation is linked to that order. Judge.me marks a review as "Verified Buyer" when the reviewer's email address matches an order in our store. Reviews without a matching order may appear without this badge. Some reviews were imported from our Etsy shop, where only buyers can leave a review. We imported all of them, regardless of star rating.

We never write, buy or invent reviews, and we don't ask friends or family to review our products. We publish positive and negative reviews alike, and reviews of every star rating are published automatically. We only remove a review if it's unlawful, offensive, contains personal data, is spam, or isn't about our products or service. Reviews are not edited, except to hide personal data.

We don't offer rewards for reviews. If we ever do, we'll offer it for any honest review, whether positive or negative, and the review will be clearly marked as incentivized.

If you think a review on our site is fake or misleading, please let us know at info@entomoboxes.com and we'll look into it.

Section 10 - Intellectual Property

All content, designs, images, logos and text on the Services are the property of EntomoBoxes or our licensors. You may not use, copy, or reproduce our intellectual property without prior written consent.

Section 11 - Third-Party Services & Links

Our store is powered by Shopify. Purchases are made directly with Nymphalis s. r. o., not with Shopify. The Services may include links to third-party websites. We are not responsible for the content, policies, or practices of those sites.

Section 12 - Complaints and Dispute Resolution

If you are not satisfied with how we handled your complaint, withdrawal or any other request, or you believe we have violated your rights, please first send us a request for redress (žiadosť o nápravu) to info@entomoboxes.com. If we reject it or do not reply within 30 days of when you sent it, you can file a proposal for alternative dispute resolution (ADR) with a competent ADR body, generally within one year. The main ADR body in Slovakia is the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Bajkalská 21/A, 827 99 Bratislava 27, ars@soi.sk, www.soi.sk/alternativne-riesenie-spotrebitelskych-sporov. ADR at SOI is free of charge. You can also choose another ADR body from the list kept by the Slovak Ministry of Economy. If you live in another EU country, the European Consumer Centre in your country can help you for free. Your right to go to court is not affected.

Section 13 - Liability

We are fully liable under the law for the products we sell, including under the legal guarantee, and for any damage we cause intentionally or through gross negligence, or that results in injury to life, body or health. Otherwise, and to the extent the law allows, we are not liable for losses that were not reasonably foreseeable when the contract was made, or for events outside our reasonable control. Nothing in these Terms excludes or limits any rights you have as a consumer under the mandatory law of your country, such as the Australian Consumer Law or the UK Consumer Rights Act 2015.

Section 14 - Governing Law and Jurisdiction

These Terms are governed by the laws of the Slovak Republic. However, if you are a consumer, you will also benefit from any mandatory provisions of the law of your country of residence.

If you're a consumer, you can bring a claim against us in the courts of your country of residence or in Slovakia, and we can only bring a claim against you in the courts of your country of residence. If you're a business customer, the courts of Trnava, Slovakia have jurisdiction.

Section 15 - Changes to Terms

We may update these Terms from time to time. Each order is governed by the version of the Terms in force when you placed it, which we also send to you as a PDF with your order confirmation. Changes never apply to orders you have already placed.

Section 16 - Contact Information

Trader / Business Operator:

Nymphalis s. r. o.
Ulica Veterná 8508/45, 917 01 Trnava, Slovakia
Company ID (IČO): 56 689 331
VAT ID (IČ DPH): SK2122390292
Registered in the Commercial Register of the District Court Trnava, Section Sro, Insert No. 58314/T
Email: info@entomoboxes.com
Phone: +421 947 950 865